The mail migration to Office 365 was one of the largest IT projects that has occurred at the council for years. But with a migration of this magnitude, some unexpected issues did arise for some users.
Here are some fixes you can try for some known issues that have occurred:
Email on Mobiles
If you have stopped getting emails on your device please re-start your mobile a few times, if this doesn’t help please see below how to fix it:
Email stuck in your Outbox
A small group of colleagues are still experiencing this issue – there are a few things people can try:
- Activate your mailbox in the cloud
- Try moving the email(s) into Draft then try resending again
- You can also move email(s) to draft and then Log into the online version of Outlook and send from there (go to www.office.com, log on with their full email address e.g. firstname.lastname@example.org and normal password)
- If none of the above work, there is a wider issue, IT can fix it, but you will need to log a call with IT Service Desk Portal. Please use Office.com in the meantime.
Shared or GCSX mailboxes: The global fix has been applied to GCSX mailboxes, if you are still experiencing issues, you will need to log the issue with IT – IT Service Desk Portal.
Citrix Users: The Citrix issue should be resolved for all users, if you are still experiencing issues, you will need to log the issue with IT – IT Service Desk Portal.
Searching and Archives
Searching archives may not work (depending on where the file is saved). Please be aware that once we’ve finished the final parts of the mailbox migration, the team will start to migrate PST/archived emails and issue guidance for users on how to do this for files stored locally on PC/Laptops (likely towards the end of April).
Office 2010 upgrade
Some users still use the old version of Outlook (yellow icon). If you already received instructions how to do upgrade to the new version of Office 2016 (a blue icon for Outlook) please follow them (a link for your reference).
Please note the above does not apply to Yoga laptop users in Adults and QL system users in The Barnet Group, you will be contacted about your upgrade shortly.
If you current Outlook isn’t working try logging into the online version of Outlook (go to www.office.com, log on with their full email address e.g. email@example.com and normal password). You may need to activate your mailbox in the cloud by following this guide.
How do I get help? There are a number of ways you can get assistance to resolve your issue, we suggest you talk to a member of the team face-to-face first, then escalate to IT Service Desk if the issue is more technical. Look to see when the team will be at your location.